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Feature Reduce no-shows T-24h + T-2h

WhatsApp reminders that protect your clinic schedule

No-shows waste slots you can’t recover. WhatsApp reminders keep patients engaged and give them an easy path to reschedule — so your calendar stays full.

See Booking Demo → Start Free Trial (No Card)

Related guide: Clinic Appointment System Malaysia

Preview

What the reminders look like (example)

Keep messages short, clear, and action-based. Make reschedule easy.

WhatsApp reminder examples
T-24 hours
Hi Nur Aisyah, reminder for your appointment at Klinik ABC tomorrow 11:00 AM with Dr. Siti. Reply 1 to confirm, or tap the reschedule link if needed.
T-2 hours
Reminder: your appointment is today at 11:00 AM. Please arrive 10 minutes early. If you need to reschedule, tap the link.
Consent note: clinics should capture patient consent for messaging. LamaniHub supports consent tracking (PDPA-aware operations).
See the no-show playbook → Start Free Trial →
How to reduce no-shows faster
  1. 1)Send reminder at T-24h
  2. 2)Send reminder at T-2h
  3. 3)Include reschedule link
  4. 4)Track show-up rate weekly
Best KPI: booked → show-up rate (watch the change after reminders go live).
Why it works

Why WhatsApp is the right channel in Malaysia

In Malaysia, most clinic communication already happens on WhatsApp. Reminders meet patients where they already respond.

Fast confirmation

Patients reply quickly when the message is clear and short.

Lower no-shows

Reminders reduce forgetfulness and prompt timely reschedules.

Less staff load

Automation sends reminders consistently, without manual work.

See Booking Demo → Pair it with online booking →
FAQ

WhatsApp reminders FAQs

What reminder timing works best?

Most clinics start with T-24h and T-2h reminders. It’s simple and effective.

Do reminders work without online booking?

They help, but online booking + reminders works best: booking creates the slots, reminders protect them.

Is it PDPA-friendly to message patients?

Clinics should capture consent for messaging. LamaniHub supports consent tracking so clinics can operate responsibly.

Protect your schedule this week

Start trial and activate reminders first. That’s usually the fastest measurable improvement.

Start Free Trial → See Booking Demo